The Six Measurable Differences of Brown Smith Wallace highlight our commitment to value-added service, big picture thinking, partnerships with clients, easy accessibility and our guarantee of client satisfaction. Examples of how we have added value for clients are presented in our testimonials and case studies.
We also deliver on our brand promise through actions such as creating articles, newsletters and white papers that provide value-added ideas and interaction with our clients, referral sources and communities.
1. More Than Just a Good ROI
We offer clients value by maintaining long-lasting relationships resulting from personal service and technical expertise. We quantify the value we provide in every possible way. Our goal is to deliver on the bottom line.
2. Looking for Hidden Value
We look at challenges strategically, operationally and financially in order to make the best possible recommendations to our clients. We observe and explore the situation by asking the tough questions and help clients evaluate trends and opportunities as they relate to their business.
3. Uncovering Solutions
Business and financial advisory firms are not typically known for creativity and innovation. Brown Smith Wallace isn’t typical. We ask better, bolder questions – and deliver better, bolder answers. With the breadth and depth of our expertise, we see the big picture and deliver what our clients ask for along with what they need.
4. Bridging Gaps – Forming Relationships
As a firm, we focus on developing high-touch partnerships with our clients. We approach each client with mutual respect, responsiveness and trust. We are proud of the longevity of our relationships and strive to maintain these strong bonds.
5. Accessibility Grounds our Relationships
We consider client accessibility paramount to excellent service. The open communication we provide gives clients easy access to all levels of our talent and expertise.
6. Our Guarantee
At Brown Smith Wallace we strive to provide the greatest value for the services provided. If a client is not completely satisfied, we guarantee to make every effort to enhance the value of the services received.